Our agents will never request your credit/debit card information, and all transactions are securely processed through PayPal’s payment gateway. We do not store any payment details from our customers. Additionally, there’s no upfront charge unlike our competitors – our agents will assess your issue and ensure a solution before requesting payment after your site registration.

No, subscribing is not mandatory to receive technical support services. We offer a flexible range of options tailored to your needs. You can opt for our convenient one-time product, which provides you with a single session of expert tech support. Alternatively, if you require ongoing assistance, we offer subscription models that cover various durations – one month, three months, or six months. This way, you have the freedom to choose the support plan that best suits your requirements. Feel free to explore the options and select what works best for you.

If we are unable to solve your issue, there will be no charge. Furthermore, if the problem recurs within 5 days of troubleshooting, we will initiate a refund process within a 14-day timeframe.

You can cancel your subscription by phone or online. To cancel by phone, call 1-800-965-1506. 

Here are the steps in more detail:

To cancel by phone:

Call 1-800-965-1506.

When prompted, select the option to cancel your subscription.

Provide the customer service representative with your account information.

Confirm that you want to cancel your subscription.

To cancel online:

Chat with our customer care representative.